Frequently Asked Questions
Everything you need to know about shopping with Kite.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic orders via our online portal.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True to Fit' chart for the best results.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, at Kite we prioritize eco-friendly fabrics including organic cotton and recycled polyester to ensure high-quality fashion with a lower environmental impact.
Can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.